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Jira Service Desk Widget: position

Hi, is there a way to move the Jira Service Desk Widget position somewhere else rather then having it in the bottom right of the page? Because it's causing us trouble with the Save button of the site (see attached picture). 

Schermata 2018-07-25 alle 12.26.01.png

 

It's urgent an urgent matter, please.

Thanks in advance!

2 answers

0 votes

Hi Massimiliano,

 

On the widget we do not have this option, but you can update directly on the page on which you embed the widget.

Please, on the same page where you embeded the code insert the snippet below:

<style>
iframe[name='JSD widget'] {
margin-bottom: 100px;
}
</style>

The code above should do the trick for you.

Also, you can increase the value of property _margin-bottom_ to give you some more space if necessary.

Please, give a try and let us know how it goes.

 

Regards,

Angélica

Hello Angélica,

 

I have used this solution

<style>
iframe[name='JSD widget'] {
margin-bottom: 100px;
}
</style>

but the iframe is not showing the image. Its Blank..
Please suggest me a solution its urgent

0 votes

Hi @Sanjay Sarkar,

If the widget is not showing, it must be something on the widget configuration. Can you please go to Project settings > Widget and check if the widget is enabled and if the login-free is also set?
If everything is correct on the widget side and it still doesn't appear, please, check the dev tools of the browser to see if there is a message or error.

Regards,
Angélica

@Angélica Luz  Is there a way to align the widget to the left. Or ideally place it elsewhere on the screen other than the bottom right?

Hi Kevin,

Yes, it's possible to align the widget to the left, you can use this as an example to test and then you can change the px to fit better on your website:

<style>
iframe[name='JSD widget'] {
display: block;
left: 0;
bottom: 10px;
}
</style>

Regards,
Angélica

Like # people like this

@Angélica Luz 

Hello Angelica,

The above given format didn't work and also its not possible for us to use CSS. Can you please suggest an alternative.

 

Best Regards,

Bipin Chandra R

@Angélica Luz Had the same issue, your information worked like a Charm (June 2021).

 

Thanks.

Alejandro

Like Angélica Luz likes this

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