Start Widget in Open Configuration?

[Tom Herman]

Is it possible to embed the widget on a support page on our website in it's open state instead of initially just as a question mark Icon?  We would love to embed the support desk, but understand iFrames will not allow this currently, but apparently a  widget can be embedded, so we'd love a widget that is our FAQ list and Ticket creation (exactly the functionality currently available in the widget), but not in the form of a question mark our clients need to click to see the FAQs or form.

[Angélica Luz · Accepted solution]

Hello Tom,

Welcome to Atlassian Community!

It's possible to make the widget to open automatically when accessing a page. 

We tested here and the following code works correctly:

<script add your widget script here </script>

<script type="text/javascript">

setTimeout(()=>{

//gets the iframe on which the widget is embedded

let iframe = document.querySelector('#jsd-widget');

//gets the content of the iframe

let iframeContent = iframe.contentDocument;

//gets button which opens the widget

button = iframeContent.querySelector('#help-button');

button.click();

}, 1000)

</script>

Please, give it a try and let us know how it goes.

Regards,
Angélica

[Tom Herman]

Thanks.  That helps a bit.  Not exactly what I was looking for, but 1/2 way there.  And probably I can figure out how to click a few more buttons... ;-)