Want to add extra field in Customer satisfaction form

[Dinonath Khan]

Can I add extra fields in customer satisfaction form as a Jira admin

as of now there are comment box and feedback rating 

could anyone help me on that 

[Valerie Knapp]

Hi @Dinonath Khan , thanks for your question.

I only see the possibility to reword the question here - 

I think to have more questions, fields, etc, you will need an app to extend this functionality - https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=satisfaction%20jsm 

There are a few available if you can justify the cost.

Cheers

[Andras M_]

Hey @Dinonath Khan

It's not currently possible to modify the questions on the native CSAT survey or to add additional fields. The following feature request tracks the ability to customize the form: JSDCLOUD-4534.

There are Atlassian Marketplace options as suggested by @Valerie Knappalternatively, you can review the following Atlassian Community article that uses Forms to customize the survey fields: Using Forms to ask multiple questions in Satisfaction surveys.

[Valerie Knapp]

Thanks for the assist @Andras M_ !