Updating the status of an issue.

[Nada Alahmadi]

Hello 

I have a project with two request type

The First Request Type is created by the end user

The Second Request Type is created by the automation when the first request is done

I need The First Request status update based on The Second Request status 

 

The PO- Waiting Budget Approval is for the second Request status 

and the PO Under Budget Approval for the First Request status 

Any help would be appreciated, thank you!

[John Funk]

Hi Nada,

Is your rule not working? If not, what does the Audit Log have for when the second request transitions to the PO- Waiting Budget Approval? Is there an error message? Does the rule even fire? 

[Nada Alahmadi]

Hi @John Funk 

Yes the rule not working 

[John Funk]

Thanks - check the transition to see if there is a Condition or Validator on the transition in that workflow. 

[Nada Alahmadi]

[John Funk]

Ah, so there is an Approval required on that transition. You will not be able to auto transition to that status if there is an Approval required there. 

[Nada Alahmadi]

I need the auto transition in other workflow that change based on the status on the other workflow that required approval 

[John Funk]

You will not be able to auto transition an issue if there is a pending approval for that status. You could possibly do an auto Approval instead of an auto Transition.