Show / Hide fields based on other Field drop down values on Customer Portal

[PF]

How to embed js in the JSM create request page.

After implementing the input summary field,

Description fields can be hidden.

[Sebastian Krzewiński]

Hi @xiongpanfeng 

By default JSM don't have option like you described. To do that you need additional app like Script runner and built-in behaviours features.

Regards,

Seba

[PF]

Hi @Sebastian Krzewiński 

Thank you for your recommendation.

   I want to write my own simple plug-in to deal with this problem, Can you help guide me?

thanks,

xiongpanfeng

[Sebastian Krzewiński]

I don't have that much experience with that. 

Here you can find details about developing apps - https://developer.atlassian.com/platform/marketplace/developing-apps-for-atlassian-data-center-products/

Regards,

Seba

[Anna Hryhoruk _Appfire_]

Hello @xiongpanfeng ,

I would be glad to share a simple example of how this can be done using Power Scripts 

You need 2 sil scripts (main and hook) + add Live Field configuration. 

lf_main_jsd.sil 

lfInstantHook({"summary"}, "lf_hook_jsd.sil");
lfWatch("summary", {"summary"}, "lf_hook_jsd.sil");

 lf_hook_jsd.sil

if (argv["summary"] != ""){
   lfHide("description");
  

} else {
   lfShow("description");
   
}

Also, you can add to the hook script an extra condition to check on which screen you are going to apply it , but you can also limit where the script will be used in Live Fields Configuration: 

So, here is the result: 

As you can see, it is quite simple. But since I don`t know if you have sil scripting experience, I will add here some helpful documentation links: Live Fields, Live Fields Routines, and some examples Switching and Toggling, Validating Custom Fields

Hope it helps!
Anna

[PF]

Hi @Anna Hryhoruk _Appfire_ 
   

Thank you for your recommendation.

   I want to write my own simple plug-in to deal with this problem, Can you help guide me?

thanks,

xiongpanfeng

[Anna Hryhoruk _Appfire_]

Actually, SIL scripting language (the one that Power Scripts uses as a key engine) allows users to create their own plugins. Please check this documentation page for more details: Development using SIL , Tutorial

Best regards,
Anna

[Ste Wright]

Hi @xiongpanfeng 

This isn't natively available - but Apps will enable you to do this - either...

• Scripting Apps, like Scriptrunner, or Power Scripts, or...
• Form Apps, like ProForma, ProForma (Lite), or Extension for Jira Service Management 

Ste

[PF]

Hi Stephen Wright _Elabor8_

   Thank you for your recommendation.

   I want to write my own simple plug-in to deal with this problem, Can you help guide me?

thanks