Send email on one star rating

[Chris Stival]

Hi All!

I've been trying to work out why my automation fails to deliver an email whenever tickets in this project receive a one star rating upon resolution. The configuration of the automation is like this:

The corresponding audit log shows the following for each test:

Upon closing the ticket, the email arrives and I give it a 1 star rating, fill in some garbage text, and submit my review. I've built my automation based on this community post from 2019 . This seems like it should be relatively easy, since in the cloud it practically walks the user through it. I'll add that even though the screenshot shows "issue.statisfaction.rating contains 1", I've also been testing it with  "issue.statisfaction.rating equals 1", which produces the same results.

Any suggestions?

[Allen Samson]

Hi Chris,

This looks like a tricky problem that we’ll need to look at more closely. It’s best if you raise this problem through the support portal at https://getsupport.atlassian.com/ and we can get a closer look.

Cheers,
Allen

[Chris Stival]

Thanks for the advice Allen. Ticket is submitted :-)