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Request for Trigger: Satisfaction Survey completed

Hi, i want a new trigger to automate actions when someone complete a satisfaction survey. More specific, I need a way to raise a ticket when someone give a bad rate in the feedback of the issue. 

Is there a way to notificate if someone give a bad rate ?



2 answers

2 accepted

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Answer accepted
andreas Community Leader Apr 25, 2019

Hi Agustin,

So you can use the field value changed trigger with the 'Satisfaction' field for this and a compare condition:


The smart-value to get the rating is:


Hope that helps.




Thanks! I did exactly what you said, but the audit log shows that is no actions performed2019-04-25_14-17-55.png

is it correct?

{{issue.Satisfaction.rating}} equals 1

Here is the rule:



I fixed it! Finally, found this:

{{issue.Satisfaction.rating}} only works with cloud version, so I do this:


This rule send an email if the satisfaction rate is 1. As you can see in the link I share above, d29c0 equals to 1. If you want to replicate with anothers, only change this value for the right one.





Hi There,


Sorry to bring up an old thread, but I just tried this and was unable to get the trigger to be recognized. Any ideas on why? Have tried both the cloud version and the server version referencing the ticket you linked.





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