Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Request for Trigger: Satisfaction Survey completed

Hi, i want a new trigger to automate actions when someone complete a satisfaction survey. More specific, I need a way to raise a ticket when someone give a bad rate in the feedback of the issue. 

Is there a way to notificate if someone give a bad rate ?

 

 

2 answers

2 accepted

0 votes
Answer accepted
andreas Community Leader Apr 25, 2019

Hi Agustin,

So you can use the field value changed trigger with the 'Satisfaction' field for this and a compare condition:

satisfaction-rule.png

The smart-value to get the rating is:

{{issue.Satisfaction.rating}}

Hope that helps.

Cheers,

Andreas

hi,

Thanks! I did exactly what you said, but the audit log shows that is no actions performed2019-04-25_14-17-55.png

is it correct?

{{issue.Satisfaction.rating}} equals 1

Here is the rule:

2019-04-25_14-32-01.png

Hi,

I fixed it! Finally, found this: https://codebarrel.atlassian.net/browse/AUT-769

{{issue.Satisfaction.rating}} only works with cloud version, so I do this:

2019-04-25_17-11-00.png

This rule send an email if the satisfaction rate is 1. As you can see in the link I share above, d29c0 equals to 1. If you want to replicate with anothers, only change this value for the right one.

 

Cheers,

 

Agustín.-

Hi There,

 

Sorry to bring up an old thread, but I just tried this and was unable to get the trigger to be recognized. Any ideas on why? Have tried both the cloud version and the server version referencing the ticket you linked.

 

Thanks,

 

DTest1.PNG

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

New cloud apps roundup - June 2021

Since our last roundup in April, Atlassian's Marketplace Partners have added over 100 new cloud apps to the Atlassian Marketplace to help your teams work more efficiently. Let’s take a quick look a...

351 views 5 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you