Send e-mail to @user when mentioned in comment

[Jamie Duikersloot]

Hi,

Is there a way to send an e-mail to a user that is mentioned in a comment?

For example:

When "@jack can you comment on this ticket?" is entered in the comment, then i would like to auto send an e-mail to Jack containing the text from that comment.

I tried several solutions i found, but i can't get it to work.

Thx

[Jamie Duikersloot · Accepted solution]

It's fixed! Don't really know why but disabled and re-enabled several options en now it's working.

Thanx for the help.

[Tan Jia-Hao]

Hello Jamie, would you mind sharing how you do it? thank you so much

[Sushant Verma]

Hi @Jamie Duikersloot 

Welcome to the community!

You could call the REST API with a web request using the accountId, get the email address, and then send your custom message.  Please note doing this means the user would get 2 emails per mention: one from the mention and one from the rule.

If you want to try this approach, here are some references to help you get started:

https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828

https://docs.atlassian.com/software/jira/docs/api/REST/1000.824.0/#api/2/user-getUser

Regards,
Sushant Verma

[Jamie Duikersloot]

Thank you, i have found this one earlier. I'm a newbie with API and tried this. Didn't get it to work yet. 

Expected a builtin feature that i missed to enable this. 

[Sushant Verma]

@Jamie Duikersloot Great to know it get fixed by disabled and re-enabled.

Have a great day!

Regards,
Sushant Verma

[Ankit Srivastava]

Hi @Jamie Duikersloot 

Welcome to the Atlassian Community!

Could you please refer the below link:
https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications/#Email-recipients 

Hope this will help.

Thanks

[Jamie Duikersloot]

Thx, i tried this but i don't get an e-mail when mentioned in comments. I checked the option email when "someones mentions you". But it doesn't seem to work.

[Ankit Srivastava]

Hi @Jamie Duikersloot 

Could you please check below link once:
https://confluence.atlassian.com/jirakb/how-to-troubleshoot-customer-notifications-in-jira-service-management-cloud-967343751.html

Could you please review once the notification Public Comment. if it turned OFF then please turn it ON

Hope this will help

[Jamie Duikersloot]

This is already enabled for the assigned user. I don't see an option to enable this for mentioned users.