Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Send e-mail to @user when mentioned in comment



Is there a way to send an e-mail to a user that is mentioned in a comment?

For example:

When "@jack can you comment on this ticket?" is entered in the comment, then i would like to auto send an e-mail to Jack containing the text from that comment.


I tried several solutions i found, but i can't get it to work.



3 answers

1 accepted

1 vote
Answer accepted

It's fixed! Don't really know why but disabled and re-enabled several options en now it's working.


Thanx for the help.

0 votes

Hi @Jamie Duikersloot 

Welcome to the community!

You could call the REST API with a web request using the accountId, get the email address, and then send your custom message.  Please note doing this means the user would get 2 emails per mention: one from the mention and one from the rule.

If you want to try this approach, here are some references to help you get started:

Sushant Verma

Thank you, i have found this one earlier. I'm a newbie with API and tried this. Didn't get it to work yet. 


Expected a builtin feature that i missed to enable this. 

@Jamie Duikersloot Great to know it get fixed by disabled and re-enabled.

Have a great day!

Sushant Verma

0 votes

Hi @Jamie Duikersloot 

Welcome to the Atlassian Community!

Could you please refer the below link: 

Hope this will help.


Thx, i tried this but i don't get an e-mail when mentioned in comments. I checked the option email when "someones mentions you". But it doesn't seem to work.

Hi @Jamie Duikersloot 

Could you please check below link once:

Could you please review once the notification Public Comment. if it turned OFF then please turn it ON

Hope this will help

This is already enabled for the assigned user. I don't see an option to enable this for mentioned users.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events