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SLA and custom field

We are trying to copy a custom field to another through a plugin automation, using automations or post function.


We want to calculate the time that a ticket is assigned to each team and remains until it gets assigned to another team.


Thank you!!

2 answers

Hi @Ivan Barnade 

If you were using JSM you can't select an assigned team for SLA condition, but you can try to create custom statuses for different teams (like here or add other custom fields.

You can also consider another tool as SLA Time and Report. It lets you set different assignees for a start and stop conditions.2021-01-26_18-37-58.png If you need help, let me know.



0 votes

Hello @Ivan Barnade,

Welcome to Atlassian Community!

Regarding copying a custom field value to another field, I found this option only on the post functions. 

Screen Shot 2021-01-27 at 11.28.32.png

Screen Shot 2021-01-27 at 11.29.21.png

On the automation, I found similar cases that might help you:

Related to your second question about calculating the time a ticket is assigned to each agent, I'm afraid to say that it will be possible only using add-ons. There is no native functionality in Jira that calculates that. 

Please, take your time to test the add-on Zoryana mentioned, and also feel free to check other add-ons on our marketplace


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