Run automation only when a user creates the issue through jira portal

[nik_shivamprajapati]

I've added a Jira automation for issue created event. 

In my use case, there are two types of users.

1) create issues directly through Jira software.

2) create issues using Jira rest-API.

I want the automation to only run for the 1st type of user. How can I do it?

[Mark Segall · Accepted solution]

Hi @nik_shivamprajapati - There are a couple ways that I can think of:

1. Assuming issues created via the API are always going to be the same account and that account never creates via the portal
   1. Add condition that creator != your API account
2. Set some kind of distinguishing marker for issues created by the API (tag, component, custom field)
   1. Add condition that tag/component/custom field != to whatever was set

[Simmo]

Hi @nik_shivamprajapati,

There is no out of the box solution to telling the difference here. From an Automation point of view, the requests look the same.

You'll need to come up with something along the lines of what @Mark Segall has suggested.

Cheers,

Simeon.