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OpsGenie Incidents Services and JSM Services - which way to go?

Simon Taylor
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May 7, 2024

We have OpsGenie and JSM.
We haven't so far implemented Services in OpsGenie.
What I want to implement is a service based event mgmt system which creates Incidents from event streams integrated into OpsGenie.
I am trying to decide between the following approaches:-

Option 1 -- OpsGenie Alerts integrate directly with JSM with logic in JSM mapping alerts to Services
Option 2 -- OpsGenie Alerts create Incidents for Services from incident rules - passing alerts across to JSM.

Questions
1) If I go with Option 1 I think I lose OpsGenie Service specific functionality - such as OG Service View of events. Do I lose anything else?
2) With Option 1 it's not clear how to bring ServiceID onto the alert dynamically. Have to build the logic in JSM which is doable but not very clean. Thoughts?
3) With Option 2 it's not clear how to generate an alert from an Incident that would have access to the ServiceID and pass across the integration with JSM (as Incidents from OG to incidents in JSM is not supported.

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