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Jira Service Management Install - Data Center

rajiv_verma_ee_doe_gov
rajiv_verma_ee_doe_gov
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July 23, 2024

Hello,


We would like to install JSM data center on our windows server. Checked online information and downloaded the installer however it is .CRDOWNLOAD file which unable to install. Any thoughts how to install JSM on prem server which is hosted in our environment. We greatly appreciate it. thank you!

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Jim Knepley - ReleaseTEAM
Jim Knepley - ReleaseTEAM
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
July 23, 2024

The CRDOWNLOAD extension is a temporary placeholder file that Google Chrome creates when a user downloads a file. As the file streams from the server, the CRDOWNLOAD file acts as a holding space for the requested file's data. Once the download is complete, Chrome renames the CRDOWNLOAD file to its intended file name and extension.

Sometimes Chrome will get "stuck" at 100% downloading a file. This can be because it's getting stuck doing its automatic anti-virus scanning of downloaded files. You can disable the "safe browsing" feature, but I wouldn't recommend it. If it's still a problem, try downloading using a different browser.

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
SERVER
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