Jira Service Management Install - Data Center

[rajiv_verma_ee_doe_gov]

Hello,

We would like to install JSM data center on our windows server. Checked online information and downloaded the installer however it is .CRDOWNLOAD file which unable to install. Any thoughts how to install JSM on prem server which is hosted in our environment. We greatly appreciate it. thank you!

[Jim Knepley - ReleaseTEAM]

The CRDOWNLOAD extension is a temporary placeholder file that Google Chrome creates when a user downloads a file. As the file streams from the server, the CRDOWNLOAD file acts as a holding space for the requested file's data. Once the download is complete, Chrome renames the CRDOWNLOAD file to its intended file name and extension.

Sometimes Chrome will get "stuck" at 100% downloading a file. This can be because it's getting stuck doing its automatic anti-virus scanning of downloaded files. You can disable the "safe browsing" feature, but I wouldn't recommend it. If it's still a problem, try downloading using a different browser.