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Jira Service Desk Portal customization

Hello, I would like to customize my jira service desk to look something like CharlieTravelSyndey (with a search box and groups showing on the same page as the request types)


The current model I'm using shows the groups only and moves to a new page to show associated request types (I don't want that design).



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Ajay Community Leader Jun 06, 2021

Hi @Caroline Nguyen 

Welcome to the community!

I just checked creating a new project  and see that I have the icons & search box within the same page 



Can you check creating a new Service Management project and let me know?

We are working in implementing Jira Service Desk and it seems to used by a lot in this sub. Please share what works and hasn’t worked for you. We currently don’t have a ticket system so this is being built from the ground up.





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