Jira REST API

[xigaha]

I am creating a custom service desk and using rest API to sync data with JSM cloud instance. I am using basic auth mechanism for authentication and creating customer request using raiseOnBehalf for raising their request and now I want to add customer comment using the same approach but can't find anything. Is there something I am missing

[Kishan Sharma]

Hi @xigaha 

Have you tried this method? -> POST /rest/servicedeskapi/request/{issueIdOrKey}/comment 

You can refer detailed documentation around it on below link

https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-post

Please try it and see if that works for you.

[xigaha]

Yes have tried that but it by using auth token of admin the author of the comment becomes admin and there is no customer input. For creating a request there is raiseOnBehalf option but for creating comment there is nothing i could find. So is there any options for creating comments on customer behalf

[Kishan Sharma]

Currently it is not possible to add a comment via REST Remote API on behalf of another user.

There's already a suggestion raised with Atlassian, which you can track here - Add a comment via REST API on behalf of another user  I would suggest you to vote for it and watch it for future updates. Please accept the answer, if it was helpful.