Hi @RAMCEL MAGNAYE You can check the below related community post for more details.
https://community.atlassian.com/t5/Jira-questions/SLA-and-custom-field/qaq-p/2466457
Hi @RAMCEL MAGNAYE ,
Based on my knowledge you can't select any custom field under pause in SLA.
There are some system fields you can use to pause a SLA like due date, assignee, and resolution. But most likely the pause is commonly based on status.
Hope it helps.
Thank you.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.