I tried to add SLA condition based on a custom field (or a default field) that is not in the list to condition drop downlist. Currently I can create a condition based on values/events in one of fields: Assignee, Entered Status, Resolution, Issue Created.., Comment. But none of the existing ones are what I look for. Can I add a new event based on custom field such as "Assigned Team: xxxx".
Hello @Bin Liang,
Thank you for reaching out to Atlassian Community!
When using SLA, currently, the conditions are only based on statuses, resolution, assigned/unassigned, comments, and issue created.
It's not possible to change that or add other fields as the trigger to start, pause or stop an SLA.
There are feature requests suggesting the implementation of this ability:
Please, click on vote and watch to receive updates about the features.
Hi @Bin Liang
It lets you set for star and stop SLA conditions any custom fields: assignee (by role or name), label, issue type, priority, etc. Using this app, you can create SLA goals for issues from all Jira projects (Core, Software, Service Management (Desk)).
If you have any questions, request the free demo call or ask me here.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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