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Is it possible to only allow certain users submit service desk request for a specific request type?

Hello,

Is it possible to only allow certain users submit service desk request for a specific request type? Thank you.

2 answers

2 accepted

1 vote
Answer accepted
Pramodh M Community Leader Aug 29, 2022

Hi @Elif Alverson 

The feature request is being tracked here

https://jira.atlassian.com/browse/JSDCLOUD-4486

And this ticket specifically talks about the group the members/customers in Org and then setting up the request types they can raise

I believe this is what you are looking for

Here's a ref

https://community.atlassian.com/t5/Jira-Service-Management/How-to-hide-the-Request-types-from-the-portal/qaq-p/1998895

Thanks,
Pramodh

1 vote
Answer accepted
Jack Brickey Community Leader Aug 29, 2022

Hi Elif,

Unfortunately no this is not possible. A potential solution would be to use different projects in which case you can have different request types obviously and split the users up among the projects. However, I doubt that is what you're going for here. One question about this would be how would you identify or map request types to users? Well I could understand by organization it is hard for me to imagine  an effective UI that maps request types to individual users.

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