Is it possible to differntiate customers with paid and unpaid support?

[Szymon Szymański]

We have two types of customers, those who have paid support and those who doesn't.

We want to differentiate natively in JSM one from another.

Customers are able to pay for certain time for paid support.

So e. g. Paid support is active due to April 12th, then from this date customer status is "unpaid support".

[Tessa Tuteleers · Accepted solution]

Hi @Szymon Szymański , 

welcome to the community! 
Do you perhaps have a premium or enterprise license? 

If so, I would advice setting up your customers as Objects in Assets, then you can can create automations to link customer accounts with the relevant Customer Object, and giving them some useful attributes like "Support status" and "End of support date".
With automation rules you could update the status automatically based on the date if you want.

Some useful links for you: 

• Setting up an Asset field with placeholders
• Linking an asset to to a user(group)

Hope this helps! 

- Tessa

[Paul Wiggers]

This is the way to go. Using Assets as user objects and linking them to customer portal accounts, will allow you to get all the information that you need.

You can then use automations to extract the Asset information when an issue is created and fill in the required fields and go wild on what you want to do based on that information.

[Szymon Szymański]

Thank you for your support, we don't have Premium license, but maybe in the future...