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I have two Insight objects: Departments and Employees
How can I link Jira users to Employees and Jira Groups to Depts?
There are two ways of doing so:
1. Direct JIRA DIrectory users/groups (User/Group attribute type in Insight Objects)
Pros and Cons:
+ direct relation to JIRA users/groups
+ simpler IQL queries for automations, Post functions etc.
- no reference showed in Insight Digrams
- no user attributes - like phone, contact details etc.
2. Indirect - using Insight Objects for Users (referencing one object type to another), with attribute referring JIRA USer for User Object Type.
Pros and Cons:
+ You can maintain user objects the same way as others - with attributes integrated e.g. from imports (from LDAP/AD) or added manually
+ ability to REFER objects to user, e.g. assets owned, Business Units, Management references, etc.
+ shown on Insight Diagrams
- You need more complex IQLs to refer objects in JIRA fields to JIRA user
- more objects in schema, bigger effort on maintenance (e.g. synchronisations)
This option You can achieve by using either built in LDAP/AD import or free ad-onn - JIRA and Bitbucket environments import/sync for Insight.
Hello @PJ Wysota ,
I'v set it up like Option 2;
In insight I created HR (Human Resource) ObjectSchema; ( & ITSM ObjectSchema for CMDB. ) And within ObjectType "Employee" = with Objects = "Hans Wolff" (my name)
Do you have a example for the Complex IQL? and where do i put it? In Asset Type Configuration ? (We use Cloud version) but I read that I cant select on Reporter?
Is there a Workaround?
Use case is:
I like to report a issue on my laptop or on my mobile phone liked to me as a Jira user/ Reporter. on the Portal
So when im on the portal i only want to see my Ïnbound; on 1 custom field:
Hope you can help. Thanx already for taking the time.
Gr Hans
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Yeah, so unfortunately, as it states in documentation - Reporter variable will not work in Cloud.
As for Workaround - I don't think there is any at the moment, cause even if you bypass this at first level, by calling User Object instead (e.g. ObjectType = Employee AND Object having In/OutR("",Owned by), at 2nd level you wanna call in reference to issue reporter.
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Thanks for the quick reply.
I will start testing if the workaround could work... I keep you post-it.
Thanks
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Workaroud didn't work - only when I specify the Owner.
I created a ticket at Mindville/ Atlassian on this Reporte/ User Variable we need to continue this service.
Thanks for the help! Cheers
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