How can I link Jira users and Insight objects?

[Ekaterina Danilova]

I have two Insight objects: Departments and Employees 

How can I link Jira users to Employees and Jira Groups to Depts? 

[PJ Wysota · Accepted solution]

There are two ways of doing so:

1. Direct JIRA DIrectory users/groups (User/Group attribute type in Insight Objects)

Pros and Cons:

+ direct relation to JIRA users/groups
+ simpler IQL queries for automations, Post functions etc.
- no reference showed in Insight Digrams
- no user attributes - like phone, contact details etc.

2. Indirect - using Insight Objects for Users (referencing one object type to another), with attribute referring JIRA USer for User Object Type.

Pros and Cons:
+ You can maintain user objects the same way as others - with attributes integrated e.g. from imports (from LDAP/AD) or added manually
+ ability to REFER objects to user, e.g. assets owned, Business Units, Management references, etc.
+ shown on Insight Diagrams
- You need more complex IQLs to refer objects in JIRA fields to JIRA user
- more objects in schema, bigger effort on maintenance (e.g. synchronisations)

This option You can achieve by using either built in LDAP/AD import or free ad-onn - JIRA and Bitbucket environments import/sync for Insight. 

[Wolff]

Hello @PJ Wysota , 

I'v set it up like Option 2; 

In insight I created HR (Human Resource) ObjectSchema; ( & ITSM ObjectSchema for CMDB. ) And within ObjectType "Employee" = with Objects = "Hans Wolff" (my name) 

Do you have a example for the Complex IQL? and where do i put it? In Asset Type Configuration ? (We use Cloud version) but I read that I cant select on Reporter? 
Is there a Workaround? 

Use case is: 

I like to report a issue on my laptop or on my mobile phone liked to me as a Jira user/ Reporter. on the Portal 

So when im on the portal i only want to see my Ïnbound; on 1 custom field:

Hope you can help. Thanx already for taking the time. 

Gr Hans

[PJ Wysota]

Yeah, so unfortunately, as it states in documentation - Reporter variable will not work in Cloud.

As for Workaround - I don't think there is any at the moment, cause even if you bypass this at first level, by calling User Object instead (e.g. ObjectType = Employee AND Object having In/OutR("",Owned by), at 2nd level you wanna call in reference to issue reporter.

[Wolff]

Thanks for the quick reply.

I will start testing if the workaround could work... I keep you post-it.

Thanks

[Wolff]

Workaroud didn't work - only when I specify the Owner. 
I created a ticket at Mindville/ Atlassian on this Reporte/ User Variable we need to continue this service. 

Thanks for the help! Cheers 

[Rudy Holtkamp _TMC_]

Hi @Wolff do you have a reply from Mindville/Atlassian yet?

[Wolff]

There is no option yet...  We have to wait... :-( 

[Rudy Holtkamp _TMC_]

Thanks for your reply (the swiftness, not the message ;-) )