I can't make my Jira Service Desk usable to the public

[Alexander Waldner]

I'm trying to set my Jira Service desk project to be open to any ticket submissions from the public, but I can't seem to get it to work. I've seen the question at the link I posted below, but I don't have the "anyone can..." setting in my Project Settings>Customer Permissions. I have the channel access setting set to open and I have it set to allow external users to access the help desk without logging in in my general Jira Settings. I can go to my site and click the request portal link, but when I try to access the desk I just get a "search for information" bar and no ticket submission options.

Any help would be greatly appreciated.

https://community.atlassian.com/t5/Jira-Service-Management/How-do-I-make-my-Portal-Request-forms-in-a-Jira-Service-Desk/qaq-p/1315240

[Christof Cuypers]

Hi @Alexander Waldner 

At first glance, it seems that your permissions are properly set, but there appears to be an issue with the configuration.

Have you configured the "Request Types" (and set them to "Visible") to ensure they are displayed correctly on the portal?

For more information, please refer to https://confluence.atlassian.com/servicemanagementserver/setting-up-request-types-939926357.html 

Br

[Alexander Waldner]

I have several request types configured, which I can see in the service desk when I log in using my internal email (the one that's an admin on the project). However when I try and access the service desk from another computer or account, I don't see any of the request types. 

I have all the request types assigned to a "general" portal group which is the only portal group I have, but I don't see a setting or flag to mark them as visible.

[Alexander Waldner]

I also do not have any restrictions set on any of the request types either.

[Alexander Waldner]

I'm also not getting my project's introduction message under the search bar like I am when I sign in internally. I have the customer access setting for external users set to allow account creation and ticked the box that allows customers to submit tickets without logging in, but still nothing.

Sorry for the repeated replies/information dump, I just don't know why it isn't working and need to have it publicly accessible ASAP for a client.