Hi all
Along the Atlassian Jira KB (see below) it is possible to prevent customers from adding comments to closed tickets, while a new ticket would be opened instead.
Unfortunatly the creation of a new ticket is not working.
Any help on this?
How to process email replies to closed requests as new requests | Jira | Atlassian Documentation
Hi @Nicole Baumeler,
Are there any errors in the atlassian-jira-incoming-mail.log file?
Are emails still being added as comments to closed tickets at this time? Or are no new comments or new tickets being created?
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