I have created a Custom Field named Phone Number and i have added it to the request form how to find the variable for it?
Welcome to the community.
When you say Variable, do you mean its customfield_XXXXX?
When you are in the context section of a custom field, look at the web address and the customfield number will be displayed at the end.
For eg: My Custom field Device Type
Hit the 3 dots at the end of the row, select Contexts and default value:
In the web address you can see the number 10082.
So the customfield for Device Type is customefield_10082.
Hope this helps
Regards
Mark
Welcome to the commuinity. Here is a another reference link that can help you to identify the custom field associated to your issues -
https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/
Hope this also helps.
Best, Joseph Chung Yin
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To find the smart variable for your custom field, you'll typically follow a process based on the platform or tool you're using. Smart variables, also known as placeholders or merge fields, are used to dynamically insert values from custom fields into templates, reports, or communications.
Here’s a general approach to finding the smart variable for a custom field:
HubSpot: Go to the “Properties” section under settings, find your custom field, and view the smart field token or property name. You can use this token in emails, workflows, and other templates.
Salesforce: Navigate to the custom field in the object manager, and look for the API name of the field. This is often used as the smart variable in templates or reports.
Mailchimp: When creating a campaign, use the “Merge Tags” dropdown to find and insert the merge tag for your custom field.
Zendesk: In the admin settings, go to “Fields” and find your custom field. The smart variable is typically shown or can be copied from there.
If you let me know the specific tool or platform you're using, I can provide more tailored instructions! Apne tv
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@Mark Higgins Hey it is not working
This is the url :- https://xplode.atlassian.net/secure/admin/EditCustomField!default.jspa?id=10085
and the smart variable will be {{customefield_10085}}
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Hi @U Naman Jain,
It looks like you might have an extra "e" in your smart value (you have {{customefield_10085}} instead of {{customfield_10085}}.
Alternatively, if you're working with Jira Automation, you could just try {{issue.Phone Number}} to reference the custom field in your automation rule.
Here's some documentation that may help you: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/
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