How to delete a customer organization completely?

[Juho Itä]

Hi,

I cannot find how to delete an organization completely from Jira Service Management.
I found these instructions, but I don't seem to have the button Delete organization, even though I'm site, Jira and project admin.
https://support.atlassian.com/jira-service-management-cloud/docs/delete-an-organization-from-a-site/



In this topic there seems to be the button Delete organization.
https://community.atlassian.com/t5/Jira-Software-questions/How-to-remove-an-organization/qaq-p/1969311

Does somebody have a trick to fix this?

And other related question, is there a way to list all the customer organizations?

[Juho Itä · Accepted solution]

The answer was simpler than simple.

One needs to click into the customer organization, so that the Delete organization button appears.

[Charlie Misonne]

Is the recyle bin icon not working for you? Or am I misunderstanding your question...

For the other question: I don't think there is a way to list all cross projects organizations.

[Juho Itä]

The recycle bin icon removes the organization from the current service project, but not completely from whole Jira Service Management site.

[Juho Itä]

Ah, but now I understand. I need to click into the customer organization and then there's button to Delete organization. Heh, I think I was searching for the button like 15 mins and going through all permissions :)

[Charlie Misonne]

Oh indeed. When you open the organization you can remove it from the project or delete it from Jira.

The recyle bin I mentioned will only remove it from the project.

Glad you found it!

[Rus Yates-Aylott]

The interesting thing however, is that, if you re-add the organization, previous notes etc are recalled. So even this is not a FULL deletion?

[Marco Raminelli]

Oddly enough.. I deleted an organization from the project as said before, but the customers were still part of it:

https://mysite/rest/servicedeskapi/organization?accountId=${reporterId}.

I recreated it, removed the customers and now they are no more part of it.

If you check with https://mysite/rest/servicedeskapi/organization you will see it still there.

[Sudar Aazhi]

I see, Blank page when i click on Organization which i supposed to delete.

can someone help me to remove Organization from Customers menu?