Get product advice from experts

Ask a question →

Join a community group

Find a group →

Advance your career with learning paths

Take a free class →

Earn badges and rewards

Connect and share ideas at events

See the calendar →

Community
Products
Jira Service Management
Questions
How to change the default email account to custom email account

How to change the default email account to custom email account

how to change sender from jira@xxx.atlassian.net to our custom email account (i.e. support@company.com.au)

So that the customer see support@company.com.au instead of default JIRA email.

Thanks.

1 answer

2 votes

Hi @Michael Woong

Follow this and let me know if that worked. Go to project settings and then:

change sender email.png

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi Alex,

I got this error when try to edit the notification email.

"Domain claim failed for this domain. DKIM validation failed for this domain?

FYI. I have included in the Email Request (customer email account).

Am I done something wrong?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Use this link and check your domain https://domain-check.atlassian.com/

Also check this thread cause it might help you https://community.atlassian.com/t5/Jira-Service-Management/added-DKIM-on-my-CNAME-domain-but-still-won-t-be-able-to-switch/qaq-p/1521592

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Jack Brickey likes this

Reply

Suggest an answer

Log in or Sign up to answer

Was this helpful?

Thanks!

Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

STANDARD

TAGS