added DKIM on my CNAME domain but still won't be able to switch sender e-mail

[Rafael Ibanhez]

I don't know what else to do, I have read several articles and the one that got me closer was this https://support.atlassian.com/jira-cloud-administration/docs/configure-jira-cloud-to-send-emails-on-behalf-of-your-domain/

I did added DKIM into CNAME, waited 2 days and tried to verify domain. It says Domain is verified, but when try to change sender e-mail, it shows the error saying "Domain claim failed for this domain. DKIM validation failed for this domain."

Added the same code into the TXT code on the domain waited another 2 days but still same result

[Angélica Luz · Accepted solution]

Hello Rafael,

Thank you for reaching out to Atlassian Community!

Checking the details of your site, I could find two domains, and both show errors on https://domain-check.atlassian.com/

The domain that ends with .com shows this:

And the domain .com.br shows this information:

The documentation you shared is the correct one and you need to add the exact same values on Godaddy or any other provider you are using. 

Feel free to share a screenshot of the configuration with us, just make sure to hide private information.

Regards,
Angélica

[Rafael Ibanhez]

Thanks Angelica. I'm not really familiar on how these settings works, here are some pictures of the domain settings. would that be in the correct place? 

Thank you.

[Rafael Ibanhez]

Just went over the settings again and realized was missing a "." between host address and www Fixed that and moved the SPF from the SPF list to the TXT list and now I have it all verified. 

But still not able to change the email. There is more to be set before actually works? 

[Angélica Luz]

Thank you for sharing the screenshots, Rafael.

On the Registro CNAME you need to add on "Nome do host" only s1._domainkey and s2._domainkey. It's not necessary to add your domain after that.

Configure your domain's DKIM records

As a Domain Administrator of your domain, set the following DKIM records to ensure that Jira is correctly authorised to send mail from your domain using Atlassian's email delivery provider.

s1._domainkey IN CNAME s1._domainkey.atlassian.net.

s2._domainkey IN CNAME s2._domainkey.atlassian.net.

Notes:

'_domainkey' is an authentication method and does not need to be replaced by your domain's name.

The Registro CNAME should look like this:

Nome do host: s1._domainkey

Valor: s1._domainkey.atlassian.net

Nome do host: s2._domainkey

Valor: s2._domainkey.atlassian.net

[Rafael Ibanhez]

Thank you. that was exactly what my problem was.

Its working now.