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How do i create a button

Emmanuel.A
Contributor
May 26, 2024

How does one create a button on service requests.

 

i want to be able to create buttons here for 

- Close Ticket

- Add work log

- Schedule Ticket

 

1 answer

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Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 26, 2024

Hi @Emmanuel.A welcome to the Atlassian Community!

The 'buttons' you are referring to are either workflow transitions or custom fields.

You can add 'action buttons' like 'Close Ticket' or 'Schedule Ticket' by editing your workflow with a transition. A transition moves the ticket from one status to another.

For fields, you either edit the value directly in the respective field you can find in the Details or More fields panel on the right side of the issue view.

You can find the 'Add work log' as the Time tracking field.

Emmanuel.A
Contributor
May 27, 2024

Thanks Dave, I'm more looking to add a button on the service request here to make the options more front and centre for staff.

Screenshot 2024-05-28 105121.png

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