Hi @Emmanuel.A welcome to the Atlassian Community!
The 'buttons' you are referring to are either workflow transitions or custom fields.
You can add 'action buttons' like 'Close Ticket' or 'Schedule Ticket' by editing your workflow with a transition. A transition moves the ticket from one status to another.
For fields, you either edit the value directly in the respective field you can find in the Details or More fields panel on the right side of the issue view.
You can find the 'Add work log' as the Time tracking field.
Thanks Dave, I'm more looking to add a button on the service request here to make the options more front and centre for staff.
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