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How do I connect a confluence space from a different site to my JSM project?

Jordan Dowdy March 1, 2024

I have an application link configured between the two sites showing a 'connected' status. When I go to link a space in my project's knowledge base settings there is no site picker. I've seen this working in another org, I'm just not sure what I'm missing here. 
appLink.jpgsite_picker.jpgsolution.jpg

1 answer

1 vote
Marc Koppelaar
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March 1, 2024

HI @Jordan Dowdy 

Check the permissions on the remote Confluence in relation to JSM.

See documentation: set-up-a-knowledge-base-so-customers-can-serve-themselves 

Jordan Dowdy March 1, 2024

I updated confluence settings here: Give access to unlicensed users from Jira Service Management | Confluence Cloud | Atlassian Support
but I still do not have the option to select which site to use for linking a space

Jordan Dowdy March 1, 2024

documentation.jpg
It's in the documentation, I just can't figure out why that option is unavailable to me. 

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