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Hide field from Request form to issue view

Badet Clément May 20, 2024

Hello,

I would like to use my custom field "Template Description" on the request form when I create an issue, but I don't want to show it when I view the issue (because I use an automation to replace my description (system) with my template description).

Currently, when I create a new ticket, I have two descriptions: my Template Description and my Description (a copy of what I wrote in my template).

Jira says that all fields from the request form are displayed. Do you have any idea how I can resolve this?

Thank you,

Clément

1 answer

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Vijay Dadi
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May 20, 2024

Hello @Badet Clément ,

If it is custom field, you can remove that field from Issue View / Issue Edit screens. That should do the magic. Hope that helps !

Vijay

Badet Clément May 21, 2024

I don't find my field in Issue view, i can't remove it (in require type) : 

2024-05-21 09_32_53-[TKT-3054] test cba - Ignimission Jira.png2024-05-21 09_37_57-Helpdesk Ignimission - Request types - Service project - Ignimission Jira.png2024-05-21 09_39_31-Helpdesk Ignimission - Request types - Service project - Ignimission Jira.png

Vijay Dadi
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May 21, 2024

Not from here. You have to remove it from screen configurations.

 

Settings --> Issues --> Screens

Badet Clément May 21, 2024

My custome field is only associate with my Creat screen, not associat to my View screen : 

2024-05-21 10_19_23-Associate field TemplateDescription to screens - Ignimission Jira.png

I just want to hide my template in the details issue view 

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