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Filter components on request forms


I am new to JSM and need help configuring a request form to include only a subset of components from a selectable list.  

The example: we are setting up request forms for new hardware and only want specific hardware items from the component listing to be selectable.  Is there a method to enable .components to be filetered on a service request form?

Thank you


1 answer

Hi @jbolton 

Not that I know of natively.

If you're linking a Form to a Jira Field, it displays all that field's options.

In this instance, you'll need to create a Custom Field per Form/Request Type - such as a Select List (Multiple Choice) - and list only the options you want to include. Then link it to your Form field.

Alternatively, you might be able to...

  • Create a multi-choice Form field (not linked to a Jira field)
  • Populate the Options here per Form
  • Use Automation to populate the Form's options into Components at creation
    • I've not tried this, and it would require some trial and error
    • See this answer's response for how to use form fields in Automation

Let us know which option you choose!


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