Different transition screens per request type

[Alicia Martínez García]

Hi!

I have two different request types with the same issue type.

I want screen 1 to appear when I close one type of request, and screen 2 to appear when I close the other type.

Moreover, I would like to know if I can select some fields as mandatory.

[Marc - Devoteam]

Hi @Alicia Martínez García 

This can be achieved by using a specific workflow per issue type. This can even be identical to others, but it needs to a separate flow to use it's own transition screens on a transition.

[Alicia Martínez García]

@Marc - Devoteam Then the only way is:

I have to create a new issue type, a new workflow and assign it the screen 2, right?

[Vijay Dadi]

Hello @Alicia Martínez García ,

If you are using same workflow for different issue types, there is no possibility that you could have different screen configurations. This is because your request types are linked to 1:1 workflows.

Hope this helps or someone else has any solutions incase.

Vijay

[Alicia Martínez García]

@Vijay Dadi Then the only way is:

I have to create a new issue type, a new workflow and assign it the screen 2, right?