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Custom Date / Time Field with Default Value set is displaying the server Time

Steps to replicate:

1. Create Standard Date / Time custom field and set default value as the Current Date / Time

2. Build any request type and add the custom field to the Agent and Request forms.  Make the field mandatory, I have not tested this as an optional field

3. Run the request type from the portal and Send

The Portal Create and Agent View displays the server Time

The Portal View displays the correct Time

1 answer

1 vote

@Jason Green 

Hi Jason:

So are you asking why Agent's view (project's view issue screen) doesn't display the custom date/time properly.  If so, you will need to check what is the default user account's time zone setup.  The date/time display within project's UI (non-portal) is controlled base on each agent's profile's account setting - Time Zone.

2021-12-07_7-35-09.png

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

I'm not asking a question, I'm noting this bug.  If this was a profile issue then all screens would display the same Time.  The Time in the Portal View screen is using the profile timezone, the others aren't.

@Jason Green -

I would recommend you to file a bug report to Atlassian Support team, so they can address this bug.

Best, Joseph

That's not my job.  I would recommend you attempt to do that yourself and see what happens.

I know that is not your job.  However you posted this entry in the community forum, so I thought we can provide some additional insights to your entry.  It is totally up to you on what you want to do.  

I know what happen with the setup.

Best, Joseph

If you had listened instead of taking my response as a personal slight you would find out that this is where the system sends you to report the bug,

I see your point.  Hopefully, someone from Atlassian Team will take your entry and generate a bug ask in their internal system. 

Best, Joseph

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