Creating Asset Management with Intune

teran
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November 8, 2024

Hello IT people!

I'm not sure if its possible but I'm wondering if someone could lead me into the right direction. Currently, I have an import from Intune with an API that live updates the device information periodically. The objective is to split the import into two different places (technically 3)... Intune devices and Operating Systems (MacOS and Windows)

I would like to keep the Intune export as raw as possible, untouched (I've been instructed not to edit this import due to system admin privileges ) and split up the devices into their respective device operating categories, to add new attributes unrelated to Intune (installed software and health checks).

Example of what I'd like it to look like if the company had 1000 devices:

Intune Devices (1000) 
and 
Operating Systems (1000)

- Windows (500) 

- MacOS (500) 

Somewhere down the line I want to link customer profiles to devices, so when a user creates a ticket, it will also show them what device is being problematic to create better audit trails. Not too sure how to do that either.. 

Any information is appreciated! I know its a lot to ask, but I haven't been able to find too much documentation on setting up assets like this.

As I finish typing this, I could see how redundant this request is because you'd technically be making duplicate objects.. any other recommendations on how you have your assets set up for your company (without spilling company secrets lol)? Would it be best to make the API pull only so I can edit the imported assets without changing crucial details?

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Nikolai Ruban November 12, 2024

Hi teran,

First, you import your intune data, see  Assets Imports documentation first

https://support.atlassian.com/jira-service-management-cloud/docs/import-objects-into-asset-in-jira-service-management/

Having all intune objects within the Assets DB, you can continue with Automation

https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/

Having "Object Trigger" on Asset record creation should let you create Operating System records.

https://confluence.atlassian.com/jirakb/how-to-create-assets-objects-via-rest-api-based-on-different-attribute-type-in-jira-service-management-cloud-1157475506.html

 

In order to link Assets records to the Issues created you need to have Assets object fields.

https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-assets-objects-field/

 

Hope this helps.

 

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