Create object in Asset Manager and link it to an issue automatically

[Marco Raminelli]

I've an automation that create un object of type Employee in Asset Manager when an issue moves in Approved status.

I need to have the issue linked inside Linked issues of the objects.

How can I do?

[Trudy Claspill · Accepted solution]

Hello @Marco Raminelli 

To do that you need to create an Asset Objects custom field to add to the issue. You can read up on how to do that here

https://support.atlassian.com/jira-service-management-cloud/docs/what-is-the-assets-objects-field/

Notice that there are two other articles linked there that you also need to review.

Then look at the solution on this post for how to modify your rule to link the object to the issue.

https://community.atlassian.com/t5/Jira-questions/How-to-Link-created-Insight-Objects-with-automation-rule/qaq-p/2034038

[Marco Raminelli]

I suggest also this:

https://community.atlassian.com/t5/Jira-Service-Management-articles/How-to-obtain-newly-created-Assets-object-in-the-automation-rule/ba-p/2359513

[Marco Raminelli]

Anyway the resulting behaviour is odd.

The automation create the object and add it in a the customfield in the issue. From it I can go to the Asset Manger object, but the link is not present in the list of Linked issues in AM.

If I manually edit the field, deleting and recreating the object, the link appear in Linked issues.

What's wrong?

[Trudy Claspill]

Can you provide a screen image of what you see when viewing the Assets, where the issues are not showing up as expected? Perhaps I have misunderstood your reference when you say "Linked Issues".

[Marco Raminelli]

[Marco Raminelli]

Is the same of JSDCLOUD-10332 

[Marco Raminelli]

Found the problem:

The link appears, but after a while. Until to 20 minutes!.

JSDCLOUD-11889: Improve the time it takes to add linked Jira issues to the Assets object view

[Trudy Claspill]

Great! I'm glad it was just a timing issue.