Create Teams chat for an incident - How to add participants?

Maor Levinas March 11, 2024

Hi All,

 

Do someone knows the logics that displays the list of users than can be added to the chat in the 'Participants' fields of the 'Create Teams chat or meeting' window?

What if you have to add multiple users? Can you add group? 

Do you manage that after the creation of the chat in Microsoft Teams?

Kind regards,
Maor

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Marc Koppelaar
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March 11, 2024

Hi @Maor Levinas 

According to the documentation and test I did, you can only add the people specified in the "participants" field.

You can add multiple users to the participant field, but not groups.

Create Teams chat or meeting for an incident

  1. From the navigation on the left, select Incidents.
  2. Open the incident you’d like to create the chat or meeting for.
  3. In the Details section, find the Microsoft Teams field and select Create chat or meeting.
  4. Under the Type field, select Chat. To start a video call with your team, select Meeting.
  5. You can edit the auto-filled Chat name.
  6. Add a Chat description.
  7. Add people to your chat using the Participants field.
  8. Select Create.

The group chat you’ve created will be linked to the incident’s details section. Select Open [chat/meeting name] from the Microsoft Teams field in the Details section of the incident.

Maor Levinas March 13, 2024

Thanks @Marc Koppelaar 

Any way to use automatin to fill the Participants field?

Kind regards,
Maor

Marc Koppelaar
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March 14, 2024

Hi @Maor Levinas 

Sure.

Simplest rule is when issues is to use issue created trigger in automation and then edit action to add pick request participants field and set the participants.

 

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