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Couldn't add customer to existing organisation

Couldn't add customer to existing organisation

Hi all,

While i have administrator rights on the project i can't add a customer to an existing organisation. why?

Kind Regards,
Mustafa Demir

2 answers

1 accepted

0 votes

Answer accepted

Hi all,

I have found the answer in the following link and it worked:

https://community.atlassian.com/t5/Jira-questions/Can-t-add-customer-organization-in-support-portal-as-admin-but/qaq-p/1271869

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0 votes

Unsure. Is this a particular customer or any customer? Can any of your agents add said customer to the Organization?

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Hi Jack,

thx for you're quick respond. It's any customer and in the configuration of the project you can add people to the project with different roles. The one we have add was with administrator rights

Screenshot 2021-06-25 at 14.49.32.png

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Screenshot 2021-06-25 at 15.07.41.png

Normally you see button with "add customer".

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Couldn't add customer to existing organisation