Connected email accounts: failure "search key not supported"
Janos Jahn
I'm New Here 
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
I have connected three external emails channels we want to monitor for our CS project in JSM (not via Google, or Microsoft). The e-mail channels are hosted by Thunderbird.
I have connected them via IMAPS and it was no problem to add them.
But after adding them, I received a warning that there is an issue within the project and all three connected emails are not working properly. This is the connectivity log displayed for all three emails:
When I navigated to Settings -> Product -> Email request and used the "test" Action, I got the response "No problems found with email settings configuration.".
Does anyone have any idea what the problem could be and how to resolve it?
1 answer
Wesley Middleton
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Janos Jahn
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.