I made a form called "Out of office hours" which our agents can add on a ticket. In the form they can fill in the date and minutes that have worked outside of office hours.
As to have a nice and quick overview of the data per month, I wonder if it is possible to combine the data of the forms or is there another solution for my use case?
Your agent can simply log work against the issue in the queue. No form is needed.
This way, the data is all kept in the issues.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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