One of our team members has been offboarded from our organization and after he has left, we just discovered that his account access level is Org and site admin.
My account is also admin, however, I am unable to remove him from the organization. He was using his personal email and when we have reached out to him, unfortunately, he is not willing to cooperate.
This is a very high risk as his access level can harm our production environment, therefore it is quite urgent to remove him as soon as possible.
I have been spending a quite long time trying to find a way to remove him, however, I have exhausted all options, so if anyone can put me in the right direction that would be highly appreciated.
Here is the reference number for the request which I have raised earlier for this issue. CA-1420643
Thanks in advance.
Hi @Islam Abdullah ,
As you've raised an issue with support that's perfect and the correct way to do it.
We as community volunteers won't be able to do anything on your instance itself so Atlassian (through your request will have to take a look).
I'll see if I can loop someone in through this question to give it maybe a bit more priority but I suggest viewing your request and following up there.
My apologies for the frustration. We can attempt to contact the current org admin via a support ticket, so I've moved your CA ticket over to support so we can proceed with that.
Thank you for your understanding! We'll keep you updated via the ticket.
Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events