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Changing Sub-tasks for Employee Requests (New Hires, Terminations)

Joe Lawry I'm New Here Jun 07, 2021

Hey everyone! I'm pretty new to Jira, so forgive me for asking such basic questions. My company has an IT service desk-style project in Jira through which tickets and requests are handled. Two of those requests are New Hires and Terminations that are submitted by our HR department.

In the past, a former teammate of ours modified Employee requests so that unique sub-tasks are generated for both New Hires and Terminations. These are obviously different based on whether it is a hiring or termination, but the sub-tasks that are associated with each request type are always the same.

My question is this: where would I go to add, remove, or modify the type of sub-tasks that are created for these requests? I'm not very familiar with the different types of objects in Jira (workflows, schemas, etc.), so I honestly don't know where to look. Would I need to modify settings on a global (i.e. system-wide) scale, or the IT service desk project itself?

Thank you for your help!

2 answers

Hi There,

Yes you can use Jira automation to do this with conditions based on the type of ticket. Here is a link:

0 votes
Dirk Ronsmans Community Leader Jun 07, 2021

Hi @Joe Lawry  and welcome to the community!

So what I get is that you want to change an already existing automation but aren't specifically sure where to look for them.

First thing you'll have to check if you have any apps installed that could be doing automation.

The creation of these subtasks will most likely be project based but could be trigger at multiple places. 

  • As you are on Cloud it could be the Automation under Project settings
  • Could also be a post function on the workflow (if you open the workflow and edit it, you can see post functions on a status transition)

Do you maybe have some more information when exactly they are created? Is it

  • at creation
  • after a status transition
  • ...

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