Canned Responses

[Andrii]

Hi there!

Please help me to add the menu in which I can customize my canned responses.

As I know, this menu should be just right at that area which I marked on picture.

Please help me ASAP!

[Damian Skrodzki]

Hi, currently there are no official plans for doing this, you can track it's status on Atlassian's issue here:

https://jira.atlassian.com/browse/JSDCLOUD-631

[Shandy Tailor]

We're on the cloud Jira and feature gone *sadly*
Came to use Jira Service Desk this morning and discovered 'Canned Responses' have gone when responding from right-hand panel (Caption #1) - they're there only when replying to users (caption #2) - It was there last week, so no more ability to respond to tickets quickly :(

[Daniel.Tan]

Hi Atlassian, I installed the extension for canned responses. Once I did so, I lost the ability to filter / sort comments which was also part of the previous upgrade which I really liked.

I think we're on the cloud version -- I access it online not sure how i can check

[Vladimir Chebanenko]

Why this functionality is not available for Cloud version? When it would be available for Cloud version? 

[Damian Skrodzki]

Hi Andrii,

built-in canned responses are not available on Jira Cloud. I can propose you our add-on which does almost the same but has more features. I have no knowledge of any similar solution that integrates with Jira. Just give it a try:

https://marketplace.atlassian.com/plugins/com.spartez.jira.plugins.commenttemplates/cloud/overview

and resign if you don't like it.

PS. I work for Spartez and I'm one of the developers behind this app :)

PS2. I also wrote a Chrome Extension to work-around technical possibilities and have even better integration with the native comment box. This is how it looks like with the extension installed:

Cheers,
Damian

[Nic Brough -Adaptavist-]

Are you on Cloud, or Server?  If Server, what version is it?