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Can you create a ticket automatically based on when/if an insight field changes?

Paul Claxon
Paul Claxon April 12, 2022

We have people records in Insight which is kept up to date via a feed from our people system.  If for example the Expiry field gets updated for a specific user (Meaning they are leaving the business) Can an automation detect this and raise a Request in JSM to disable the users Account in Active Directory etc?

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Jack Brickey
Jack Brickey
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April 12, 2022

Hi Paul,

I don't use Insight personally so I haven't been able to test this. However this post would indicate that you can trigger on an Insight field.

Jira-Automation-Support-for-Insight-Fields-When-Value-Changes 

Have you attempted this as yet?

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