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Can I re-open a form on JSM with an automation?

Hello everyone.

I hope you doing well today.


Can I re-open a form when the criteria are not correct?

For example, if someone adds a wrong approver can I re-open the form and ask them to insert the right one?

I was thinking maybe json?

Best, Lucas.

1 answer

0 votes
Marc Koppelaar
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Nov 10, 2023

Hi @Lucas de Souza 

There is no Reopen forms action in automation (I could be wrong), but I can't find it and I have never seen it.

You could make an automation rule and use the Web Request action

Use a PUT request:

https://<<your site here>><<your cloud id>>/api/3/issue/{{}}/form/<<form number>>/unlock

Example rule I made:

Screenshot 2023-11-09 at 13.37.00.png 

Be aware to set the headers with the correct authentication details.

Hey @Marc Koppelaar thanks a lot for your suggestion. I will set up the API and test it. I will keep you updated if it works.

Thanks a lot.

Like Marc Koppelaar likes this

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