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Can I change the email an automation sends from?

Kurtis
Kurtis Nov 11, 2023

Hello, 

I have automations configured to send emails for various reasons. I would like this email to come from our service desk email address. The current setting is automation@mysite.atlassian. This causes the email to appear as external. I already have our service desk email configured as a custom email and it's working to receive emails. 

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Ezgi Bayındır
Ezgi Bayındır
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Nov 12, 2023

Hello @Kurtis

It seems like changing "from mail" is not an option for jira cloud. You can look at this old tickets 

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Change-sender-info-when-using-Automation-for-JIRA-to-send-emails/qaq-p/630938

https://community.atlassian.com/t5/Jira-Service-Management/How-can-I-change-the-FROM-field-in-automation-email/qaq-p/1490919

 

Best, 

Ezgi

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Kurtis
Kurtis Nov 12, 2023

Shucks. Thank you for locating those either posts.

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