I've been looking at using the Automation for JIRA plugin but have noticed that everything that gets sent out (if using to send emails) will be done as "Automation for JIRA" instead of the agent kicking off the manual trigger.
This doesn't look very clean from a customer view so would like to know if we can change it so the agent's name gets used instead.
Is this a possibility?
It depends a bit on if you are in Cloud or Server.
In Cloud we currently only allow changing the 'Reply-to' address. There's issues with SPAM filters to make it difficult to change the from address in cloud right now (we do have an issue open right now to allow changing of the from name at least - https://codebarrel.atlassian.net/browse/AUT-281).
In server you can set the from name already and you can use smart-values!
So in server you can simply edit the 'From' field and use this as its value:
'initiator' is the user that triggered the event so in your example, the agent that ran the manual trigger.
It's an annoying limitation with JIRA Service Desk, where if you have a Service Desk customer account, you can't view issues in a software project (even if those issues are public). You can view the issue when you log out.
We'll also notify this community post when we release a fix.
Please clarify how to enter this in the 'From Name' field.
I have entered "Some user entered FROM name" <email@example.com> with my companies email address as a replacement. I get an error 'Error sending email:Extra route-addr'
I feel like the above is the incorrect format and i havnt understood this correctly?
Is there a way to hide the firstname.lastname@example.org by configuring the 'From field?
@John McKiernan since this plugin is now native to Jira, why doesn't it use the default instance email address? For example, all notification emails from our Jira instance come from "email@example.com". The fact that the automation emails use a different address result in many of them getting caught by our corporate spam filter and never being delivered. I'm working with IT, but it took several months to get this fixed with the original Jira address, so in the meantime we cannot use this automation action for anything that is important.
Hey @Esther Strom ,
Thanks for your question and a good one too since we are now part of Atlassian.
I raised it with the team and it is certainly something doable though not as straightforward as I'd hope. I have added all of the comments and needs to this ticket:
Hopefully we can tick it off soon as I know this can be more than an annoyance.
Hey @Jovan Kovačević ,
Unfortunately I can't give an estimate. There are quite a few priority issues being worked on at the moment and I don't want to make a promise that we can't follow through on.
I can certainly understand the urgency and need for this. As soon as the status for that bug changes, we will update this post to let you know.
Hope that helps, even if it isn't quite the answer you are looking for!
Looking forward to see this implemented soon.. Also, if we can allow the same notification template (HTML/CSS) designed for the project is carried over to Automation emails, would be great. It would avoid creating separate HTML content in Automation notifications/emails.
It’s very important to have access to the workflow process from anywhere. Especially if you manage the work of others. There is no difference whether you’re out of office, or drive a ca...
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