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How can I change the FROM field in automation email

I want to change the FROM field but it's grayed out.

I want to use the default service desk email address.

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 25, 2020

Hi Bianca,

the from address would be based on your specific instance, e.g. jira@acme.atlassian.net and it is not configurable.

This is the email noreply@automationforjira.com

i want if someone reply receive the mail in the ticket 

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 25, 2020

Ah ok. so since this is an automation action please review this previous post (from the days when A4J was an independent addon) to see if you can make the "reply to" work for you.

Change-sender-info-when-using-Automation-for-JIRA-to-send-emails 

Like Rodrigo Faria da Motta likes this

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