I'm trying to create a "template" text which I can apply to a ticket when I see fit. I was going to use an Automation however the template I want to use contains a custom status:
Can someone provide the markdown to use for a Status?
Hi @Mark Segall thanks for coming back to me. I would like to do the below process:
1. Transition the issue to a relevant status
2. Trigger the Automation
3. The automation sends the desired comment to the reporter.
In my screenshot above, the words "Change Request Created" are created using the "Status" type in the markdown editor here:
I can't work out how to do this in the editor in the Automation creation section.
This guide should help with that:
You'd want something like this (note I did a screen grab of your text so it may not be exactly ready for copy/paste):
*CHANGE REQUEST CREATED*
Thank you for your suggestion. We've created a change request to start implementing your suggestion. We will provide a further update when we have fully implemented your suggestion.
There are a few steps involved in implementing a change, so a there may be a slight delay in your suggestion being fully implemented.
In case you're interested, here are the next steps:
# A new ticket is created, where someone from the IT Team works out the steps we need to take to implement your suggestion, how to reverse the steps (if something goes wrong) and how to test to make sure we've got it right.
# The new ticket is "peer reviewed". This means that another person must review the work to ensure there are no gaps.
# We are required to notify some teams (including National Executive) for specific changes.
# We then schedule the work and complete it, before letting you know it's all done.
Hi @Ben - The different panel options will work by changing out the colors. Here's the full list:
Hi @Ben - Can you please provide a little more context around how you're expecting the automation to work? Is your expectation that...
Having an understanding of the process you're trying to automate will help us provide a proper response.