Are responders added to the participants when you create a team chat?

[Maor Levinas]

Hi everyone,

My understanding is that when creating a team chat the responders should be replicated in the participants field, but I can't replicate this behaviour?

Is it working for you?

Kind regards,
Maor

[Rebekka Heilmann _viadee_]

Hi @Maor Levinas 

Responders are managed in the Responders field. Participants should be for customers only. Participants are getting customer notifications and have access to the Request from the portal view. The field has nothing to do with Incident management to my understanding.

[Maor Levinas]

Thanks @Rebekka Heilmann _viadee_ for your answer but let me clarify this. This is not about the 'Request participants' field but the 'Participants' of the 'Create Teams chat or meeting' window.

[Maor Levinas]

[Rebekka Heilmann _viadee_]

Ah right. Sorry, my mistake.

I've not got my testsite connected to teams so not sure what the expected behaviour is.

[Maor Levinas]

@Rebekka Heilmann _viadee_  Thanks for checking anyway