Are responders added to the participants when you create a team chat?

Maor Levinas March 22, 2024

Hi everyone,

My understanding is that when creating a team chat the responders should be replicated in the participants field, but I can't replicate this behaviour?

Is it working for you?

 

Kind regards,
Maor

 

1 answer

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Rebekka Heilmann _viadee_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

Hi @Maor Levinas 

Responders are managed in the Responders field. Participants should be for customers only. Participants are getting customer notifications and have access to the Request from the portal view. The field has nothing to do with Incident management to my understanding.

Maor Levinas March 22, 2024

Thanks @Rebekka Heilmann _viadee_ for your answer but let me clarify this. This is not about the 'Request participants' field but the 'Participants' of the 'Create Teams chat or meeting' window.

Maor Levinas March 22, 2024

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Rebekka Heilmann _viadee_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 24, 2024

Ah right. Sorry, my mistake.

I've not got my testsite connected to teams so not sure what the expected behaviour is.

Maor Levinas March 25, 2024

@Rebekka Heilmann _viadee_  Thanks for checking anyway

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