Approval not possible via e-mail

[Kántor Tibor]

Hi all,

I set up my notification e-mail in service management to include approval buttons. Now, when I clilck the buttons in the e-mail I get the following error:

The actual url: 

https://jira.mycompany.com/servicedesk/customer/user/approval-action/ABC-123/353/approve

The channel in this case was Jira, meaning the issue has been created as a regular issue in jira, not on the portal.

If I try the same with a portal created request, it works fine.

Is there a configuration I'm missing?

We're running JIRA 8.13.10 and Service management 4.13.10

Thanks!

[Kántor Tibor · Accepted solution]

After extensive search, I found this:

https://confluence.atlassian.com/jirakb/customer-request-type-displays-no-match-in-jira-859463969.html

If the "Customer request type" field is filled with the appropriate type, then approvals via e-mail works.

Don't know if there's an other way, this solved the issue for me now.