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Approval automation fails

Hi there,

I tried to set up an automation that should do the following:

When a certain status is entered -

- if the issue is of a certain issue type

- and the values of field A and field B are the same

- then auto-approve

Now if process an issue to said status, nothing happens. The Audit log of the automation states this:

"Actor does not have permission to view one or more issues, or the issue was deleted (please check permissions and issue security levels)"

I tried several actors and all resulted in this error:

  • the standard Jira automation user
  • an admin user (with full permissions in the project)
  • the person in the approval field

Also, when I try to access the "Rule Executions" section on the respective ticket, an error occurs ("An unknown error occurred. Please reload and try again.").

Any ideas would be appreciated, thanks.

Kind regards

1 answer

1 accepted

2 votes
Answer accepted

Found it myself. The project role 


was missing the browse project permission.

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