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I am trying to create an automation that will automatically assign a ticket to a specific queue if certain criteria match. The way we have it set up is that when a specific team needs to work on something we are using the Teams field to assign it to the queue. What I can't figure out is the advanced fields option (Team doesn't appear on the "Choose a field" option) Please see the screenshots for more details.
We are using the Teams section that is available in JIRA to create our different Teams.
Then I am able to adjust the filter of each queue to display any incident and request that is assigned to each team.
So the outcome of the automation will automatically assign tickets that are from MS Requests to the MS team.
Hope that makes sense.
There are some suggestions in this community thread for how to get teams working with automation. With any luck this approach still works.
Another way you could solve this is to use JQL to define each queue based on the desired criteria and skip the team field entirely. For example the MS team queue could include component = "MS Request", etc.
Happy to help if you have more questions :)